FAQ

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1.

Is it safe to order through Peddler?

We have a contactless delivery policy. Your orders are delivered from store to your door, without physical contact with the courier. Payments are made directly to the store via an ultra secure portal (Mollie). All our couriers are equipped with gloves, face-masks and wash their hands after every ride.

3.

How can I pay?

You can pay using Ideal, Debit or Credit Card, using our secure payment portal. Every store on Peddler uses a Mollie payment portal, so that the payment ends up safely and directly at the store.

5.

Is there a minimum order amount?

This varies per store, often the minimum amount is around € 5.

7.

Can I return/refund my product?

Of course, please contact the relevant store via the customer service portal. We would be happy to assist.

9.

Can I contact Peddler?

If you have a query or, if you are looking for background information or would you like to request a logo or visual materials? Please contact us at local@peddler.com. We are happy to assist.

2.

How do I place an order?

You can place your order on Peddler.com. You pay the store online through our secure payment portal. Depending on what time you order, you can choose a delivery slot: for most stores this is between 14:00 and 16:00 or between 18:00 and 20:00.

4.

Do I have to stay at home all day for delivery?

No, we have multiple delivery rounds 7 days a week. Depending on the store, this is usually between 2:00 PM and 4:00 PM or between 6:00 PM and 8:00 PM. You can indicate in your order in which time slot you want to receive the delivery. Of course you can follow the delivery with live tracking.

6.

Can I also collect my order?

Absolutely, when placing your order you can choose the option to "pick up in store", the retailer will prepare your order prior to your arrival, so that you can pick up your order with ease on your selected date.

8.

How do I know when my order will arrive?

Peddler will send you an SMS message & Email with a tracking link. This way you can always follow your order live and you know when our courier is at the door.

Your favourite products from local retailers, same day delivery

Order from home

Pay securely online

Delivered the same day

Contactless delivery

Order from local stores

Order the best products from your favourite local stores on Peddler and have it delivered the same day. You can even request to pickup your item in store at a reserved time slot just for you.

 

Peddler allows you to browse all the best stores in your city, and purchase directly from the retailer through our secure payment platform. Support your local economy today and find great local products anytime, anywhere.

Same day delivery

Our bicycle couriers deliver orders quickly, sustainably and safely through our contactless delivery network. We match the products you are looking for with the nearest available retailer, and deliver it the same day or at the time of your choosing!

Our bicycle couriers help retailers reach more customers and ensure they can continue to shop locally, whether you are busy at work or even in the event of a lockdown.

Local retailers

Give your sales a boost with Peddler. We provide all the tools & support you need to setup your product inventory online in a few simple steps. Peddler increases the reach of your store(s) and product offering to new customers throughout your geography and offers the convenience of fast, clean and a reliable delivery service!

Take advantage of our online and offline marketing campaigns. You're in complete control and decide when and what you would like to sell.

© 2020 Peddler B.V. All rights reserved.

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